“KIRAN CONSULTING GROUP HAS HELPED LEADING COMPANIES SINCE 1990 IMPROVE THEIR CUSTOMER EXPERIENCE BY ANALYZING AND IMPROVING THE FLOW OF PEOPLE AND VEHICLES THROUGHOUT THE SERVICE POINTS IN THEIR ORGANIZATIONS.”
From the moment your customers arrive at your place of business, the ‘customer satisfaction meter’ is running. The parking, the lines and the time it takes to receive services–they all impact customer experience. Changing one factor can have unintended consequences on another. They all need to be defined, measured and controlled.
Kiran Consulting Group helps their clients anticipate bottlenecks and inefficiencies wherever and whenever they occur. We recommend and implement proactive solutions that have measurable impact on customer satisfaction.
Since 1990, KCG has helped leading companies improve customer experience with visitor flow analysis and modeling. Visitor Flow Analysis and Modeling changes the way your customers experience your business, adding value to your business life cycle.
At KCG, we are dedicated to implementing solutions that address the following issues: Visitor Experience & Customer Satisfaction, Wait Time Improvement, Optimizing Parking Utilization, Capacity Planning, Demand (Arrival) Forecasting, Planning and Management, Staffing Requirements Forecasting, Determining Optimal Operating Hours
Over the years, KCG has developed many of its own proprietary tools and techniques to address the above issues. These tools are based on time tested Industrial Engineering and Operations Research tools and techniques such as linear and non-linear programming, advanced statistical modeling, queuing, and simulation modeling.
Kiran Consulting Group focuses on its client’s highest priorities. We apply more than 20 years of operations research to help our clients eliminate obstacles to delivering better customer experience, remove barriers to revenue opportunities, and drive efficiency in all aspects of their operations.
Bubble Groups: Organizing Crowds for the New Normal
As the world begins its journey to the “new normal,” management of highly dense spaces will need to operate in a radically different way. How can we ensure some level of normalcy as we begin to interact with the world at large? One way to help manage and enforce...
Managing museum visitor flows in a socially-distant world
As cities around the world slowly begin to reopen and summer approaches, museums and cultural sites everywhere will need to consider how to keep their visitors safe when they decide to reopen their physical spaces. While previous blogs have discussed the best ways to...
A Guide to Social Distancing for Essential Businesses
With COVID-19 social distancing measures in effect, food stores and other venues that must remain open are limiting the number of people who can enter inside. In people flow, the number of people supported by an area at one time is known as carrying capacity....