Kiran Consulting Group (KCG) is a specialty consulting firm serving a select number of clients who are the leaders in their industries of hospitality, tourism, and retail financial services. As industry leaders, each of them attracts large numbers of people who have the expectation of receiving a world-class experience. Using data-centric analysis, KCG redefines the differences between known and unknown, random and predictable, controllable and uncontrollable. In doing so, we drive dramatic improvements in our clients’ ability to meet their customers’ highest expectations.
Since 1990, KCG has been called upon by operators of the world’s leading travel and tourist destinations to help solve their most challenging people-flow problems. In addition to our expertise in hospitality and tourism, KCG is known for its work in forecasting customer arrival patterns at banks throughout the world. KCG’s labor forecasting and scheduling solutions are used in more than 20,000 bank branches.
In 2005 he received the coveted Ernst & Young “Entrepreneur of the Year”‘ award in San Diego for his leadership of Exametric Software, which he formed as a spinout company of the KIRAN Group in 2001.
Prior to his successful track record as an entrepreneur, Dr. Kiran taught industrial engineering at the University of Southern California (USC). He co-authored the Mixed Model Scheduler Advanced Planning and Scheduling System and headed the scheduling research for IMAR (an USC-UCLA consortium). Dr. Kiran holds an M.S. degree in mechanical engineering, and a Ph.D. in industrial engineering. He is a member of APICS, IIE, SME, and INFORMS.
Since joining KCG, he has worked with numerous companies including Wells Fargo Bank, Bank of America, Avery Dennison, Baxter, Black and Decker, Columbia Sportswear, Compaq, Cymer, Dell, Disneyland, GTE Directories, Hughes, IBM, NASSCO, Packard Bell – NEC, Steelcase, and Universal Studios. Before joining KCG, Dr. Kaplan worked as an internal consultant for a Fortune 500 Company specializing in lean manufacturing applications.
Dr. Kaplan has published scholarly papers in international and national professional journals and presented at industry conferences. He received his Ph.D. in industrial and systems engineering with a minor in business administration from the University of Southern California.